http://blackheron.ca/blog Technology Solutions for Small Business Thu, 08 Oct 2009 23:35:46 +0000 http://backend.userland.com/rss092 en We are pleased to announce that we are now an official Google Apps Reseller!  Even though we've setup dozens of Google Apps installs without being a certified reseller, we decided to make things official and get Google's stamp of approval.  If you are interested in migrating your small business to ... http://blackheron.ca/blog/2009/10/google-apps-reseller-vancouver/ A lot of security software vendors are moving their solutions to the cloud which presents a centralized approach to managing security for those offices that have decentralized workforces.  This isn't something new for Panda as they have had their WebAdmin solution around for a while.  They recently launched a new ... http://blackheron.ca/blog/2009/08/panda-managed-office-protection/ Here's a great video providing information on Google Apps if you're interested in moving your business to the 'cloud' : httpv://www.youtube.com/watch?v=M_TzCpYGpzw http://blackheron.ca/blog/2009/08/google-apps-for-business-overview/ For over a year now we've had nothing but positive experiences with the MozyPro product, we have multiple clients with almost 1TB worth of information backed up on Mozy's servers.  All was going smoothly with the product/service up until the point of disaster.  We had a client lose their domain ... http://blackheron.ca/blog/2009/06/mozypro-is-greatexcept-when-you-need-to-restore-data/ We are pleased to announce that we are now an official Zoho Alliance Partner.  Zoho is an online suite of business productivity tools that allows your business to exist in the cloud.  Zoho has revolutionized the way small businesses can utilize technology to their advantage.  They offer a variety of ... http://blackheron.ca/blog/2009/06/zoho-alliance-partner/ We were please to read that Zendesk now has a widget that integrates directly with Freshbooks online billing/invoicing.  Although Freshbooks does have a support component, it is not as robust as Zendesk's offering.  It's nice to see two products integrate seamlessly with one another with setup requiring only a couple ... http://blackheron.ca/blog/2009/06/zendesk-integration-with-freshbooks/ Google recently (Tuesday) released a plug-in for Outlook users that allows them to sync their mailbox in Outlook with their Google Apps account.  Keep in mind this was doable to a certain extent before the release of this plugin.  The catch with this announcement is that only Premier and Education ... http://blackheron.ca/blog/2009/06/google-apps-sync-for-microsoft-outlook/ Google Docs which is a part of the Google Apps suite, recently announced the support for Excel 2007 and Word 2007 file formats (.docx and .xlsx)   Well, it didn't take long for me to start telling everyone I knew (and even some people I didn't!) about my experience with Docs. But ... http://blackheron.ca/blog/2009/06/google-docs-now-supports-office-2007-file-formats/ Netfirms is currently experiencing a DoS attack on one of their web-servers.  This is affecting 30-40 websites hosted on this one server.  It just so happens one of our clients has their website hosted on the server that is being attacked.  We spoke with Netfirms yesterday and they had no ... http://blackheron.ca/blog/2009/05/netfirms-denial-of-service-attack/ Cloud Computing, Hosted Services, SaaS?  These are terms you are probably hearing a lot about these days. So what is all the fuss about?  These terms define a new way of implementing strategic IT solutions for small business.  It goes against historical trends of purchasing a small business server, acquiring ... http://blackheron.ca/blog/2009/05/software-as-a-service-moving-your-small-business-to-the-cloud/